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Legal

Privacy Policy

PT Global Trade Connect

Address
Revenue Tower Lantai 25, Kawasan District 8, SCBD Lot 13, Jl. Jenderal Sudirman Kav. 52-53 Jakarta 12190

1. Introduction

PT Global Trade Connect (“Company”, “we”, “us”, “our”) is committed to protecting the privacy and personal data of all individuals whose information we process. This Privacy Policy explains how we collect, use, store, and protect personal data, as well as the rights of data subjects under applicable data protection laws, including GDPR where relevant and local Indonesian data protection regulations.

By interacting with us, using our services, or visiting our websites, you acknowledge that you have read and understood this Policy.

2. Data Controller

PT Global Trade Connect acts as the data controller and determines the purposes and methods of personal data processing.

For any questions regarding your personal data, please contact: sales@indogtc.com

3. Definitions

  • Personal Data – any information relating to an identified or identifiable individual.
  • Processing – any operation performed on personal data, including collection, recording, storage, use, disclosure, or erasure.
  • Data Subject – an individual whose personal data is being processed.

4. Legal Basis for Processing

We process personal data only when a valid legal basis exists, including:

  • Performance of a contract – to deliver agreed services or fulfill obligations.
  • Legal obligations – compliance with laws, tax, accounting, and reporting requirements.
  • Legitimate interests – ensuring business operations, preventing fraud, improving services.
  • Consent – for marketing communications or other optional activities.

5. Categories of Personal Data We Process

We may process the following categories of personal data:

5.1 Contact and Communication Data

  • Name
  • Email address
  • Phone number
  • Company information

Used for responding to inquiries, communication and providing services.

5.2 Contractual and Billing Data

  • Identification details
  • Address and company details
  • Payment and invoicing information

Used for contract execution, invoicing, accounting, and legal compliance.

5.3 Recruitment and HR Data

  • CV/resume
  • Employment history
  • Contact information

Used for evaluating candidates and managing employment processes.

5.4 Technical Data

  • IP address
  • Cookies
  • Device and browser information
  • Logs from our websites and systems

Used for website functionality, analytics, and security.

5.5 Marketing Data

  • Email address
  • Preferences
  • Interaction with marketing materials

Processed only with your explicit consent.

6. Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected or as required by law.

Typical retention periods:

  • General correspondence: 5 years
  • Contracts and related documentation: 10 years after termination
  • Accounting and tax documents: at least 7 years
  • Marketing data (based on consent): until consent is withdrawn

After the retention period expires, data is securely deleted or archived as required.

7. Data Sharing and Disclosure

We may share personal data with third parties only when necessary and lawful. These include:

  • IT and software service providers
  • Payment processors
  • Legal and financial advisers
  • Delivery and logistics partners
  • Governmental or regulatory authorities (when required by law)

Third parties acting as data processors must ensure appropriate data protection measures and comply with contractual obligations.

8. International Data Transfers

If personal data is transferred outside Indonesia or to jurisdictions with differing data protection standards, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to protect your information.

9. Data Subject Rights

You have the following rights regarding your personal data:

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact: sales@indogtc.com

We will respond within legally required timeframes.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

  • Access control
  • Encryption where appropriate
  • Secure infrastructure
  • Internal security policies and training

However, no method of transmission over the Internet is fully secure. In the event of a data breach, we will notify affected parties and authorities as required by law.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website performance
  • Enhance user experience
  • Provide marketing (only with consent)

Details about specific cookies may be found in our Cookie Policy.

12. Processing in the Context of Contracts and Business Operations

We may process and share personal data when necessary for engaging suppliers, partners, contractors, or other business-related cooperation. All parties must comply with data protection obligations.

13. Marketing Communications

We may send you marketing materials—news, offers, service updates—only with your prior consent. You may unsubscribe at any time via the link in the email or by contacting sales@indogtc.com.

14. Complaints

If you believe your rights have been violated, you may contact us directly or lodge a complaint with the relevant data protection authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in legislation or our processing practices. The updated version will always be available on our website with the date of the latest revision.